Support

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UNIX Packages provide a range of services for all the packages we deliver directly from our servers.
The level and type of support ranges from package install errors & dependency issues through to new package requests from a community. The specific level of support received is dependent on your account type, package complexity, and the community involvement required.

Support Matrix

Package & Install Errors
Package Update Requests
Package Alerts
Subscription
Level
Support Response With
No Dependencies
With
Multiple Dependencies
New Packages
Research & Initial analysis
For
Registered Packages
Sys-Admin
Solaris 2.5 – 10
< 5 Days < 10 Days < 15 Days POA N/A
Corporate
Solaris 2.5 – 10
< 3 Days < 5 Days < 10 Days See table below < 25
Corporate Exec
Solaris 2.5 – 11
< 1 Day < 2 Days < 5 Days See table below Unlimited
New Packages
Research & Initial analysis
No Community
Involvement Required
Complex Dependency
Tree Analysis.
No Community Involvement Required
Community Up-Stream
Involvement required.
Minor Bug/RFE Requests
Turn Key Solutions
Corporate 10 Days 15 Days 20 Days POA
Corporate Exec < 5 Days 10 Days 15 Days POA