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UNIX Packages provide a range of services for all the packages we deliver directly from our servers.
The level and type of support ranges from package install errors & dependency issues through to new package requests from a community. The specific level of support received is dependent on your account type, package complexity, and the community involvement required.
Support Matrix
| Package & Install Errors | Package Alerts | ||||
|---|---|---|---|---|---|
| Subscription Level |
Support Response | With No Dependencies |
With Multiple Dependencies |
New Packages Research & Initial analysis |
For Registered Packages |
| Sys-Admin Solaris 2.5 – 10 |
N/A | N/A | N/A | N/A | N/A |
| Corporate Solaris 2.5 – 10 |
< 3 Days | < 5 Days | < 10 Days | See table below | < 25 |
| Corporate Exec Solaris 2.5 – 11 |
< 1 Day | < 2 Days | < 5 Days | See table below | Unlimited |
| New Packages Research & Initial analysis |
No Community Involvement Required |
Complex Dependency Tree Analysis. No Community Involvement Required |
Community Up-Stream Involvement required. Minor Bug/RFE Requests |
Turn Key Solutions |
|---|---|---|---|---|
| Corporate | 10 Days | 15 Days | 20 Days | POA |
| Corporate Exec | < 5 Days | 10 Days | 15 Days | POA |